- Enterprise AI Platform · BPO & AI Ops
Where AI
Meets
Customer
Intelligence
CXSphere unifies BPO automation and AI-powered IT operations into a single enterprise platform — resolving every request, healing every incident, before humans notice.
Two Pillars. One Platform.
Built for the full enterprise
AI journey
Whether you’re transforming customer operations or modernizing IT service delivery — CXSphere is your single platform.
BPO Suite
AI-native contact center that handles voice, chat, and email at scale — in 40+ languages, with real-time quality assurance baked in.
- Voice AI & Chat AI — Multilingual
- AI Powered Email Support
- Human in Loop with Agent Assist
- 100% Real-time Quality Audit
- Real-time Sentiment Analysis
- Omnichannel Workflow Automation
AI Ops (ITSM)
AI-native contact center that handles voice, chat, and email at scale — in 40+ languages, with real-time quality assurance baked in.
- Voice AI & Chat AI — Multilingual
- AI Powered Email Support
- Human in Loop with Agent Assist
- 100% Real-time Quality Audit
- Real-time Sentiment Analysis
- Omnichannel Workflow Automation
BPO Suite
Automation across every fcustomer channel
Deploy AI agents that handle millions of customer interactions — with the quality, compliance, and multilingual reach your enterprise demands.
Voice AI — Multilingual
Human-like voice agents that handle inbound and outbound calls in 40+ languages. Zero hold times, 24/7 availability.
Chat AI — Multilingual
Conversational AI for web, app, and messaging platforms. Contextual, brand-safe, and seamlessly multilingual.
AI Powered Email Support
Intelligent email triage, auto-resolution, and draft assist. Reduces email backlog by up to 80% from day one.
Human in Loop & Agent Assist
AI handles the volume; humans handle the edge cases. Real-time agent assist, scripts, and next-best-action suggestions.
100% Real-time Quality Audit
Every interaction scored instantly. No sampling. AI-driven QA across voice, chat, and email simultaneously.
Analytics & Reporting
Unified dashboards with real-time sentiment, CSAT, FCR, and agent performance — all in one command center.
AI Ops · ITSM
IT operations
that
heal
themselves
From request to resolution — CXSphere’s AI Ops engine detects, diagnoses, and resolves incidents in seconds. Humans only intervene when the AI decides they should.
AI-Powered Request to Resolution
Every ticket is triaged, routed, and resolved by AI. From password resets to complex infrastructure issues — zero queue.
Incident Management & Auto Healing
Observability-driven detection with automated runbook execution. Mean time to resolution under 60 seconds for 96% of incidents.
Human in Loop by Risk Threshold
Define confidence thresholds. High-risk actions are flagged for human approval; everything else executes autonomously.
Omnichannel User Engagement
Self-service portals, chatbots, and agent desktops — all unified under one AI-driven ITSM platform.
AI Ops · ITSM
Intelligence that drives action
Turn every interaction into a data point. CXSphere’s Insights Engine transforms raw customer data into revenue-driving intelligence.
Customer Profiling & Segmentation
Dynamic customer profiles built from every interaction — voice, chat, email, and ITSM tickets. AI-driven segmentation that updates in real time as behavior changes.
Sentiment Analysis
Real-time emotion and NPS detection across every channel. Flag at-risk customers before they churn.
Next Best Offer
AI-generated product recommendations and pricing signals delivered to agents in real time.
Product & Pricing Analytics
Understand price sensitivity by segment. Optimize offers dynamically with AI-driven pricing intelligence.
Unified Analytics & Reporting
One dashboard for BPO + AI Ops + Insights. C-suite ready reports in one click.
AI Ops · ITSM
Built for enterprises that can't afford to fail
Sovereign AI
Deploy with local models and local data. Your data never leaves your jurisdiction. Full data residency compliance.
SOC2 & ISO 27001
Enterprise security certifications. End-to-end encryption, role-based access, and audit-ready logging.
Configurable Workflows
Every workflow is yours to define. BPO processes, ITSM runbooks, and escalation paths — fully configurable without code.
Deep Integrations
Native connectors for ServiceNow, Salesforce, Zendesk, SAP, and 200+ enterprise tools. Deploy in days, not months.
Ready to transform your enterprise operations?
Join leading enterprises using CXSphere to automate BPO, modernize ITSM, and unlock the intelligence hidden in every customer interaction.