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Tag: CustomerExperience

Transforming Customer Experience with AI in Banking and Insurance

In today’s digital age, customer experience has become a key differentiator for businesses across all industries, especially in banking and insurance. As customers demand faster, more personalized service, financial institutions are turning to Artificial Intelligence (AI) to meet these expectations. AI is not just a buzzword; it’s a powerful tool that is transforming the way […]

Unleashing the Power of AI Chatbots: Revolutionizing Business Operations and Customer Engagement

In today’s rapidly evolving digital landscape, businesses are constantly seeking innovative ways to streamline their operations and enhance customer experiences. One technology that has emerged as a game-changer is the AI-powered chatbot. By leveraging the power of artificial intelligence, chatbots are revolutionizing the way businesses interact with their customers, automate tasks, and drive growth. What […]

Digital Customer Experience: The Comprehensive Guide for 2023

In today’s swiftly shifting digital panorama, the emphasis on customer experience is more pronounced than ever. As we tread through 2023, a plethora of trends and tools have emerged, all designed with a singular aim: to amplify the digital experiences of consumers globally. Defining Digital Customer Experience (DCX) At its core, Digital Customer Experience, or […]

Isolating Peak-Moments In Customer Journeys Using Contextual AI

The ‘Journey of Consumers’ has changed courses too frequently over the last half a decade – the frequency of change posing challenges for business owners and marketing think-tanks alike. This is in sharp contrast to relatively stable consumer journeys not long ago, which had a familiar and easy to understand linear shape – that was […]

Delivering Hyper-personalization with consent-driven data: A Fintech view

Deepening existing relationships, building new ones and enhancing customer experience, for each customer and for every single journey, demands a complete rethink of the ways data, advanced analytics, AI tech, and automation is embedded within the customer journeys. Fintech operates in a busy street as far as customer journeys are concerned – demanding that product […]

Customer Success in eCommerce

Finally being able to start your eCommerce store (eComm) is probably incredibly exciting to you. We’re seeing numerous name brands closing their “brick-and-mortar” stores but new online alternatives pop-up incredibly fast! So many individuals have tried starting up an eCommerce but failed, there are a couple of reasons, but don’t fall into the 80% that do. […]

CXsphere introduces AI driven customer experience platform

CXsphere introduces the AI driven customer experience software platform for brands to personalize customer experience. Key benefits to Business Owners/ Head of Brands/ Chief Marketing Officers/ P&L Heads 1. Ability to accurately predict every individual customer behavior and take strategic decisions based on: • When the customer is next likely to buy • How much […]

Amitava Chattopadhyay joins the CXsphere Board of Advisors

Amitava Chattopadhyay is The GlaxoSmithKline Chaired Professor in Corporate Innovation — Professor of Marketing at INSEAD, Fellow of the Institute on Asian Consumer Insights, and Senior Fellow at the Ernst & Young Institute for Emerging Market Studies.Professor Chattopadhyay is an authority on Brand management and the author of the award-winning book, The New Emerging Market Multinationals: Four […]

CXsphere secures pre-seed angel investment

CXsphere secures pre-seed angel investment from undisclosed serial entrepreneur. The investment would help CXsphere with the product development and initial go-to-market.