Digital Customer Experience: The Comprehensive Guide for 2023
In today’s swiftly shifting digital panorama, the emphasis on customer experience is more pronounced than ever. As we tread through 2023, a plethora of trends and tools have emerged, all designed with a singular aim: to amplify the digital experiences of consumers globally. Defining Digital Customer Experience (DCX) At its core, Digital Customer Experience, or […]
Neighborhood Retail Getting crowded in there!
Neighborhood Retail – Getting crowded in there Among other behavioral adaptations that COVID-19 has triggered, one change that has happened at a rapid clip is the digitization of India’s local retail ecosystem – reaffirming the ‘survival of the most digitized’. More than a million Kirana stores went digital during COVID-19 pandemic in 2020. When the […]
CXsphere launches CXwin,
CXsphere today launched CXwin, a hyper-local commerce intelligence platform for both B2B Distribution-led and Direct-to-consumer businesses with last-mile insights from customers – while also maximizing the convergence of physical and digital attributes of both the brand and the inventory. CXwin delivers value to sellers by brokering relevant on-demand customer behavioral data. Through AI built with […]