CXSphere's multimodal AI understands customers across voice, text, images, documents — and the emotions beneath them. One unified experience engine for every modality.
Explore Capabilities → Watch DemoReal-time speech-to-text with native multilingual support, emotion detection, and intent classification — no separate ASR pipeline required.
Automatically detects and handles mid-sentence language switches common in Indian and multilingual markets.
Detects tone, pace, stress patterns to identify frustration, urgency, or delight in real time.
Advanced noise suppression ensuring accurate transcription even in noisy call center environments.
Process images, PDFs, scanned documents, screenshots, and product photos — turning visual content into structured, actionable data.
Extract data from invoices, contracts, ID documents, forms, and reports with structured output.
Automated Aadhaar, PAN, passport verification with liveness checks and fraud detection.
Customers share product photos to find catalog matches, report defects, or get visual support.
Real-time emotional intelligence that adapts AI behavior and routing decisions based on how customers truly feel — not just what they say.
Tracks satisfaction, frustration, urgency, confusion, and delight simultaneously across the interaction timeline.
Configurable thresholds trigger smart escalation, empathy mode activation, or retention offer surfacing.
Dashboard trends across product lines, geographies, and agent teams — identify systemic CX issues.
Book a personalized demo with your own use case and see CXSphere understand every modality.
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