Automate Operations. Empower Agents. Delight Customers.
AI-driven omnichannel solutions for BPOs that cut costs by 50%, boost efficiency by 40%, and deliver multilingual CX at scale.
Automated Customer Support:
Voice-to-Voice, Chat, Email, Document Processing
Automated QA:
Voice (Multilingual), Chat, Email
Automated Reporting:
Reports & Insights
ACCELERATE EVERY STAGE OF YOUR CUSTOMER JOURNEY
50%
Reduced training time
80%
Fewer repeat calls
98%
SLA compliance
25%
Lower handle time
Challenge
Manual Operations Are Killing Your BPO
Businesses often struggle to deliver high-quality service while managing repetitive tasks. Key challenges include:
- Inconsistent CX across voice, chat, email
- Agent burnout from repetitive tasks
- Compliance risks in multilingual interactions
- Missed SLAs due to inefficient workflows
SOLUTION
End-to-End Automation with AI
CXsphere’s AI platform transforms BPO operations with:
- Omnichannel Automation: Unify voice, email, chat in one AI engine
- 400+ Language Support: Fluent in Hindi, Spanish, Arabic, and more
- Real-Time Sentiment & QA: Monitor 100% of interactions
- Agent Copilots: Cut AHT by 25% with AI-guided responses
TECHNOLOGY
Advanced Capabilities That Set Us Apart
- Multilingual Voice Bots: Resolve complex queries in Hindi/English/Spanish with human-like fluency
- Auto-Compliance Guardrails: Flag policy violations before they happen
- Live Supervisor Dashboards: Intervene instantly during sentiment drops
- Predictive Workflow Routing: 40% faster query resolution
- No-Code CRM Integrations: Deploy in <30 days
- AI-driven insights for intelligent automation
- End-to-End GenAI capabilities
CXSPHERE'S AI-POWERED PRODUCTS
Voice Automation
Transform voice interactions with advanced voice-to-text and voice-to-voice automation. Our platform supports 100+ languages for real-time voice translation, sentiment analysis, and quality monitoring.
Email Automation
Our AI-driven system automatically responds to emails while leveraging email history and CRM data to provide personalized, context-aware replies.
Chat Automation
With CXsphere’s chat automation and AI-powered co-pilot, handle multilingual customer conversations effortlessly. Our chatbot integrates seamlessly with your existing systems via API calls for a frictionless customer experience.
Document and Image
Leverage AI to extract valuable data from documents and images. CXsphere merges document processing with CX automation, ensuring faster service and improved operational efficiency.
GET A FREE CONSULTATION
+91-7506287938
Let’s discuss your challenges and our ai solutions specifically designed for your business in detail.