Challenge
Automate Operations. Empower Agents.
Delight Customers!
Streamline repetitive tasks so you can focus on growing your business.
Automated Customer Support
Voice-to-Voice, Chat, Email, Document Processing
Automated QA
Voice (Multilingual), Chat, Email
Automated Reporting
Reports & Insights
how it work
ACCELERATE EVERY STAGE OF YOUR CUSTOMER JOURNEY
Acquire faster with multilingual agents. Support smarter with AI-powered agents. Grow revenue with predictive insights—all on a single, unified platform.
50%
Reduced Training Time
80%
Fewer repeat calls
98%
SLA compliance
25%
Lower handle time
Challenge
Manual Operations Are Killing Your BPO
Businesses often struggle to deliver high-quality service while managing repetitive tasks. Key challenges include:
- Inconsistent CX across voice, chat, email
- Agent burnout from repetitive tasks
- Compliance risks in multilingual interactions
- Missed SLAs due to inefficient workflows
SOLUTION
End-to-End Automation with AI
CXsphere’s AI platform transforms BPO operations with:
- Omnichannel Automation: Unify voice, email, chat in one AI engine
- 400+ Language Support: Fluent in Hindi, Spanish, Arabic, and more
- Real-Time Sentiment & QA: Monitor 100% of interactions
- Agent Copilots: Cut AHT by 25% with AI-guided responses
TECHNOLOGY
Advanced Capabilities That Set Us Apart
- Multilingual Voice Bots: Resolve complex queries in Hindi/English/Spanish with human-like fluency
- Auto-Compliance Guardrails: Flag policy violations before they happen
- Live Supervisor Dashboards: Intervene instantly during sentiment drops
- Predictive Workflow Routing: 40% faster query resolution
- No-Code CRM Integrations: Deploy in <30 days
- AI-driven insights for intelligent automation
- End-to-End GenAI capabilities
TECHNOLOGY
CXSPHERE'S AI-POWERED PRODUCTS
Voice Automation
Transform voice interactions with advanced voice-to-text and voice-to-voice automation. Our platform supports 100+ languages for real-time voice translation, sentiment analysis, and quality monitoring.
Email Automation
Our AI-driven system automatically responds to emails while leveraging email history and CRM data to provide personalized, context-aware replies.
Chat Automation
With CXsphere’s chat automation and AI-powered co-pilot, handle multilingual customer conversations effortlessly. Our chatbot integrates seamlessly with your existing systems via API calls for a frictionless customer
Document and Image
Leverage AI to extract valuable data from documents and images. CXsphere merges document processing with CX automation, ensuring faster service and improved operational efficiency.