For CX & Ops Leaders: A Practical Framework for AI Integration in BPO
As a Head of Customer Experience or Operations in the BPO industry, you’re not just looking for the latest tech buzzwords. You’re under constant pressure to deliver on three critical fronts: elevating customer satisfaction (CSAT/NPS), optimizing operational costs, and ensuring scalable, resilient operations. The conversation around AI in the BPO industry is often filled with hype. This article […]
