CXSphere Quality monitors 100% of interactions in real-time — scoring every call, chat, and email for quality, sentiment, and compliance violations.
AI monitors and scores every customer interaction across all channels — identifying coaching opportunities, compliance violations, and customer satisfaction issues in real-time.
AI scores every conversation against your quality rubric — no more random sampling. Catch compliance violations instantly.
Real-time emotion detection in voice and text. Alert supervisors when conversations turn negative before they escalate.
Executive dashboards showing quality trends, agent performance, compliance metrics, and customer satisfaction across all channels.
Unified analytics across voice, chat, and email — tracking quality, efficiency, and customer satisfaction in real-time.
Track average quality scores over time by team, agent, channel, and topic. Identify coaching opportunities and celebrate top performers.
Average time to first response and resolution across all channels.
Percentage of issues resolved in the first interaction without escalation or follow-up.
Real-time CSAT scores predicted from conversation sentiment. Survey results correlated with AI predictions.
Real-time alerts for policy violations, prohibited language, and regulatory compliance issues.
Enterprise teams using CXSphere Quality see dramatic improvements in customer satisfaction and agent performance.
Explore real-time quality dashboards with live conversation data.