CXSphere Analytics transforms raw telemetry and incidents into actionable intelligence — surfacing trends, predicting failures, and measuring the ROI of your AI Ops investment.
Pre-built dashboards for incident management, auto resolution, service health, and cost savings. Customizable views for every team and role.
Real-time view of active incidents, resolution progress, and escalation status. P1/P2/P3 breakdown with SLA tracking.
Average time from detection to resolution, broken down by incident type and severity.
Percentage of tickets and incidents resolved without human intervention.
Composite health metric across all monitored services and infrastructure.
Estimated savings from automation, incident prevention, and reduced manual work. Calculated from ticket volume, agent hours saved, and prevented downtime.
Scheduled reports delivered to your inbox or Slack. Executive summaries, SLA compliance, cost analysis, and trend reports generated automatically.
Weekly or monthly high-level overview of IT operations performance for leadership.
Track SLA adherence by team, service, and incident priority. Identify SLA risks before violations occur.
ROI calculation showing savings from automation, incident prevention, and operational efficiency gains.
Identify patterns in incident frequency, ticket volume, and service degradation over time.
Agent and team productivity metrics. Resolution speed, quality scores, and human-in-loop distribution.
Automated analysis of recurring incidents. Identify systemic issues and opportunities for improvement.
Track the KPIs that define world-class IT operations — from incident response to automation efficiency.
Explore CXSphere Analytics dashboards with live production data.