Self-service portals, AI chatbots, agent desktops, Slack, Teams, email — CXSphere delivers consistent IT support across every channel your users prefer.
AI-powered self-service portal surfaces knowledge articles, executes simple requests, and deflects 60% of inbound tickets before they reach your queue.
Semantic search understands natural language queries and surfaces the most relevant KB articles, runbooks, and FAQs.
Password resets, software requests, access provisioning — users execute common requests without agent involvement.
Real-time ticket status, SLA countdowns, and progress updates keep users informed without needing to contact support.
White-label portal matches your brand identity. Custom domains, logos, colors, and terminology.
Get a new password instantly
Install approved applications
Request system permissions
Submit a support ticket
User reports VPN disconnects every 10-15 minutes. Affects access to internal file shares and applications.
Unified agent desktop surfaces context, suggests resolutions, auto-fills responses, and executes actions — reducing average handle time by 45%.
Real-time recommendations for KB articles, runbooks, and resolution steps based on ticket content and historical patterns.
AI generates contextual responses based on ticket details. Agents review and send with one click.
Automatic user context — recent tickets, device info, app logs, entitlements — surfaces without manual lookup.
Execute common actions without leaving the desktop — password resets, software installs, access grants, service restarts.
Users reach IT support through web portal, chatbot, email, Slack, Teams, or ServiceNow. CXSphere delivers consistent, AI-powered support everywhere.
Embedded chatbot answers questions, executes requests, and creates tickets — available 24/7 on your website, intranet, or mobile app.
Users email IT support and receive intelligent auto-responses or ticket creation. AI categorizes, prioritizes, and routes automatically.
IT support bots integrated into Slack and Microsoft Teams. Users submit requests and track status without leaving their workflow.
Bi-directional sync with ServiceNow. CXSphere AI enhances ServiceNow workflows with intelligent triage, routing, and resolution.
Teams using CXSphere Omnichannel Engagement see dramatic improvements in ticket deflection, user satisfaction, and agent productivity.
Experience how CXSphere delivers consistent, AI-powered IT support across every channel.