CXSphere BPO Suite replaces your contact center stack with a single AI platform — handling voice, chat, and email across 40+ languages with the quality your brand demands.
Voice, chat, email, WhatsApp, web — all handled by the same AI agent with full context continuity. Switch channels mid-conversation. The AI never loses the thread.
Human-quality voice agents in 40+ languages. Zero hold times. Natural interruptions, empathy detection, and real-time language switching mid-call.
Contextual chat agents across web, app, and messaging platforms. Handles multi-turn conversations, file attachments, and complex queries.
Reads, classifies, and resolves email tickets end-to-end. Drafts human-reviewed responses for edge cases. Cuts email backlog by 80%.
A customer who started on chat and moved to a call arrives with full history. No repeating. No re-explaining. Seamless continuity.
CXSphere Voice AI handles thousands of simultaneous calls — each one with the warmth, patience, and linguistic fluency your customers expect from your best human agents.
Customers speak in their native language — AI responds naturally. Mid-call language switches are seamless. No re-prompting, no confusion.
Real-time empathy signals. AI adjusts pacing, tone, and vocabulary when a customer is frustrated, anxious, or confused — automatically.
Unlike legacy IVR, CXSphere handles natural speech patterns — interruptions, false starts, and accents — without breaking conversation flow.
PCI-DSS compliant call recording. Automatic PII masking, consent management, and do-not-call list enforcement built-in.
Legacy QA samples 2% of interactions. CXSphere audits every single one — voice, chat, and email — in real time, without a human listener in the room.
Every interaction scored across compliance, empathy, accuracy, and resolution quality — at the moment it happens, not days later.
AI evaluates 47 quality dimensions simultaneously — conversation flow, policy compliance, upsell opportunities, and customer satisfaction signals.
When an agent is off-script or a customer is escalating, supervisors get flagged instantly. No waiting for post-call reports.
When humans do step in, CXSphere arms them with real-time intelligence, suggested actions, and workflow automation.
AI handles the volume; your best agents handle the moments that matter. Smart escalation routes only the right calls to humans.
Real-time suggestions, knowledge article surfacing, and next-best-action prompts — delivered as the conversation unfolds.
Automate the complex — cross-system ticket creation, CRM updates, follow-up scheduling, and post-call summaries generated instantly.
No two contact centers are alike. CXSphere's workflow builder lets you configure every escalation path, CRM integration, and business rule — without writing code.
Drag-and-drop triggers, conditions, and actions. Connect CRM, ticketing, and communication systems in minutes.
Salesforce, Zendesk, ServiceNow, SAP, WhatsApp Business, and 200+ more. Two-way data sync, real-time event triggers.
Context-aware scripts that adapt based on customer profile, call history, and real-time intent signals. Never robotic. Always relevant.
Real-time dashboards for operations, compliance, and C-suite. From CSAT scores to cost-per-contact — every number your team needs.
Track daily interaction volume split by channel — with AI resolution rate and escalation rate overlaid.
Customer satisfaction tracked across every interaction channel in real time.
AI emotion detection across all voice and chat interactions.
Issues resolved without callbacks or repeat contacts.
Track cost-per-interaction reduction as AI handles more volume. Average enterprise customer reduces CPC by 62% in the first 90 days.
Native-quality, not translated. CXSphere trains on regional dialects, colloquialisms, and cultural context — not just dictionary phrases.
"Our Hindi-speaking customers used to abandon calls 3× more than English. After deploying CXSphere Voice AI in Hindi, abandonment dropped to near-zero and CSAT jumped 34 points."
"The 100% quality audit was the game changer for us. We found compliance gaps we didn't know existed. Within 30 days we'd corrected them and our regulatory audit came back clean."
"We went from 140-person email team with a 48-hour SLA to AI resolving 80% automatically with a 6-minute response time. The remaining 20% get human attention that's actually meaningful."
Join 200+ enterprise teams who've replaced legacy BPO stacks with CXSphere's AI-native platform. See it handling your live calls in 30 minutes.