CXSphere AI-Powered Resolution triages, routes, and resolves IT requests in seconds — with zero human intervention required for 85% of inbound volume.
From the moment a request arrives to final resolution, CXSphere handles it all — analyzing, routing, executing, and closing tickets autonomously.
Tickets arrive via email, portal, Slack, Teams, or API. AI parses natural language into structured data.
ML models classify intent, urgency, and category. Contextual signals from user history enrich the ticket.
AI analyzes root cause by referencing knowledgebase and deduplicates tickets based on ticket history and system topology.
For routine requests, AI executes approved runbooks automatically — password resets, access grants, software installs.
Post-resolution verification confirms success. Ticket closed automatically with full audit trail and stakeholder communication .
Every ticket is analyzed for urgency, impact, and complexity. AI assigns priority, predicts SLA risk, and routes to the right resolver in milliseconds.
AI pulls user context — recent tickets, device info, app logs — to understand the full picture before routing.
Tickets scored on urgency, business impact, and SLA risk. VIP users, production systems, and P1 incidents jump the queue.
ML categorizes tickets across 200+ classes with 96% accuracy. No manual tagging required.
AI routing ensures tickets land with the best resolver — automation engine, specialist team, or self-service knowledge — based on complexity, context, and capacity.
85% of requests route to automation runbooks before humans see them. Password resets, access grants, app installs — resolved in seconds.
Complex tickets route to specialists based on expertise, availability, and current workload. AI learns from resolution patterns to improve routing over time.
AI matches tickets to knowledge articles and sends self-service links before creating tickets. 40% of requests deflected to KB articles.
Enterprise teams using CXSphere AI Resolution see dramatic improvements in resolution speed, ticket deflection, and user satisfaction.
Watch CXSphere triage, route, and resolve live tickets in our interactive demo environment.