CXSphere unifies every customer touchpoint across channels, languages, and modalities — delivering seamless, personalized experiences at enterprise scale.
Voice, chat, email, video, social, and mobile — unified into a single seamless customer journey with consistent context across every channel.
Multilingual conversational AI handling calls in 40+ languages with emotion detection.
Real-time AI chat with seamless agent handoff and persistent context.
Intelligent email triage, auto-response, and SLA-aware routing.
Visual support sessions with screen share and co-browse capabilities.
WhatsApp, Instagram, Twitter — all in one unified agent workspace.
Native SDK for mobile apps with push notifications and deep links.
Priya starts a WhatsApp chat about her loan application status.
360° profile fetched — LTV ₹8.4L, last interaction, risk score, NBO queue.
AI responds in Hindi, provides status update, anticipates next question.
Frustration detected. Smart handoff to senior specialist with full context.
Issue resolved. AI surfaces pre-approved personal loan offer — 78% accept rate.
Natural language understanding with contextual memory, intent recognition, and multi-turn dialogue management across all channels.
Image and document processing for claims, KYC verification, product queries, and visual support — powered by multimodal AI models.
Real-time sentiment analysis on voice and text, detecting frustration, delight, and urgency to dynamically adjust responses and routing.
Seamless code-switching, dialect recognition, and cultural nuance in 40+ languages — no separate models, one unified engine.
Dynamic content, offers, and tone adjustment based on live customer profile, history, and predicted next intent.
A single context thread follows each customer across every channel and session, ensuring zero repetition and seamless handoffs.
Pre-trained models, compliance frameworks, and workflows tailored to the unique demands of your sector.
KYC, loan servicing, fraud alerts, wealth management
Patient engagement, appointment scheduling, care support
Order management, returns, loyalty, product recommendations
Plan management, troubleshooting, churn prevention
Developer support, enterprise SaaS, B2B CX
Deploy CXSphere on your own cloud, on-premise, or in a private VPC. Local models. Local data. Complete regulatory compliance — with no data ever leaving your jurisdiction.
Run fine-tuned models on your own infra — AWS, GCP, Azure, or bare metal. Zero data egress to external AI providers.
GDPR, DPDP (India), HIPAA, PCI-DSS — pre-built compliance controls with audit-ready reporting.
Granular controls on where data is stored, processed, and retained. Region-locked processing for regulated industries.
Visual workflow builder to design, deploy, and iterate on CX flows without engineering. From simple routing to complex multi-step journeys.
Join 200+ enterprises delivering exceptional experiences with CXSphere.