CXSphere AI Ops detects incidents before users feel them, executes remediation in seconds, and only escalates to humans when the risk threshold demands it.
Six stages. Zero human intervention required. From the moment an anomaly is detected to the final resolution, CXSphere handles it all.
Continuous observability across infrastructure, apps, and services. AI baselines detect anomalies milliseconds after they occur.
Always-OnRoot cause analysis powered by graph ML. Correlates signals across 100s of services to pinpoint the exact failure source.
ML-DrivenEvery incident scored against your custom risk matrix. Impact, blast radius, and confidence all factored before any action is taken.
Risk EngineAI selects and runs the optimal runbook. Failovers, restarts, scaling events, and rollbacks — executed in seconds, not hours.
Auto-HealPost-execution health checks confirm resolution. If verification fails, fallback runbooks trigger automatically.
ConfirmedReal-time incident detection with AI-powered observability. Every signal correlated, every blast radius calculated, every action logged.
Ingest metrics, logs, and traces from every layer of your stack. Infrastructure, applications, databases, and third-party APIs — all correlated in a single AI brain.
Graph-based ML maps causal dependencies across your architecture. Pinpoints root cause in milliseconds — not the 45-minute war room your team dreads.
AI collapses alert storms into single, context-rich incident tickets. No more 200-email pagers at 3 AM for what's actually one problem.
Pre-approved remediation playbooks execute automatically below your risk threshold. Drag-and-drop runbook builder — no code required.
Build once. Run forever. CXSphere's runbook engine autonomously selects and executes the right remediation for every incident class.
Drag-and-drop runbook creation. Connect actions, conditions, and approvals without writing code. 200+ pre-built actions included.
Incident fingerprinting matches each new incident to the highest-confidence runbook from your library — or generates a new one using ML.
Every action has a defined rollback. If a step fails or verification doesn't pass, AI automatically tries the next-best approach — no manual intervention.
Every decision, action, and outcome is timestamped and logged. Complete traceability for compliance and post-incident reviews.
CXSphere's risk-threshold engine ensures that autonomous action happens fast — but every high-stakes decision pauses for human validation. You define the line.
Configure risk appetite by incident type, service tier, blast radius, or time-of-day. The AI learns your thresholds over time and gets smarter with every decision.
From MTTR trends to cost-of-incident analysis — your ITSM command center surfaces the numbers that matter.
Track total incidents, auto-resolution rates, and mean time to resolution week-over-week. See where AI is improving — and where to tune your runbooks.
See how incidents are resolved — AI auto-heal, human-assisted, or escalated.
Visual uptime history. Hover any block to see incident details and resolution time.
Track direct savings from automated resolution vs. human-led incident response. Average enterprise saves $2.4M annually.
One-click reports for CTO, CISO, and compliance teams. Export to PDF or push directly to Confluence, ServiceNow, and Jira. Scheduled delivery included.
From self-service portals to agent desktops — CXSphere unifies every IT touchpoint into one intelligent, always-on system.
Employees resolve their own IT issues through a conversational portal. No tickets, no queues — just answers.
Meet employees where they work — Slack, Teams, email, web. One AI agent across all channels, with full context.
When humans do step in, they're equipped with AI superpowers. Full context, suggested actions, and one-click runbooks.
Native connectors for the tools your teams already use. Deploy in days, not months.
Deploy CXSphere AI Ops with local LLMs and local data. Full data residency. No data leaves your jurisdiction. Compliant with GDPR, HIPAA, and RBI guidelines.
We went from 4-hour average MTTR to under 45 seconds. The auto-healing runbooks have eliminated our 2 AM war rooms entirely. Our SRE team now focuses on building, not firefighting.
The risk threshold engine is exactly what we needed. Our compliance team loves that every automated action is logged and auditable. And the 96% auto-resolution rate speaks for itself.
Sovereign AI deployment was critical for us. CXSphere ran entirely within our data center — no data leaves our perimeter. Full RBI compliance, zero compromise on intelligence.
Join enterprise IT teams who've eliminated 3 AM incidents and cut MTTR by 94%. Book a live demo with our AI Ops team.